Understanding hidden AI in everyday business tools

Hidden AI is artificial intelligence developed and owned by a company and is built into their everyday products and services.

Further, how it works, uses information or influences outcomes may not be apparent to the people using those products or the people affected by them.

My work helps businesses, advisers and other interested professionals understand how AI works beneath the surface, the benefits it can bring together with the risks and responsibilities that come with it.

I publish independent, plain-English explanations of these capabilities and their consequences for businesses. My focus is on AI decision evidence: what should be recorded, what may be missing and how decisions can be reviewed, challenged and corrected.

Here is a simple breakdown of what I do

What everyday AI does: Where AI operates inside familiar business tools, what information it uses and what it can recommend, communicate or change.

What evidence its decisions leave: What records exist, what they show and what may be missing when someone needs to understand, challenge or correct a decision.