Plain-English AI analysis for lawyers, insurers and consultants

AI is increasingly built into the everyday apps businesses use, including Gmail, Microsoft 365, Teams, Zoom, Slack, social media platforms and customer management systems.

Business owners may not even realise AI is present, understand what it does, what information it can access or what actions it is authorised to take.

Understanding these capabilities, permissions and responsibilities is therefore an essential part of managing a business.

I write independent, plain-English explainers for lawyers, insurers, consultants, regulators and other professional service firms. My focus is on AI decision evidence: what should be recorded, what may be missing and how decisions can be reviewed, challenged and corrected.

Check your client's business

Every briefing ends with practical yes/no questions about the app it covers. Use them to check what AI is active in an organisation's accounts, what it can access or do and what can be controlled, for your clients or your own firm.

The answers help identify what needs attention and who should take responsibility. Start with these two questions:

Do you know what information the AI features in your client's main business apps can access?

Has anyone in your client's business been assigned responsibility for overseeing their use of AI?